Privacy Policy

Thank you for visiting the Prestige Holiday Homes Website. Our office is located in Point Arkwright on the Sunshine Coast and we offer a concierge style holiday letting service for a diverse range of properties. We respect and protect the privacy of our visitors. This privacy policy tells you how we collect and use your information.

Scope

The purpose of our website is to exhibit the holiday accommodation we manage and to provide you with information on availability, applicable tariffs and the means for making a secure booking.

What personal information do we collect?

Personal details

If you contact us, we will collect the email address and phone number you use. If you make a booking we will require your full name, address, contact mobile and the number and age of the guests traveling (including any children, babies and pets).

Financial information

Payment for property

Deposit and balance for accommodation can be made via Visa or Mastercard which is administered through Secure Pay. Secure Pay has advanced fraud protection that provides you with extra security when making online payments. To view their Privacy Policy please click here. Please note all payments made via Visa or Mastercard incur a 1.3% surcharge. This is the amount that Secure Pay charge us to administer this service, we make no profit from this fee.

Should you prefer to transfer your deposit or balance directly, you can do so to our NAB account: Prestige Holiday Homes - Trust Account. Please quote your booking name as the reference. Funds are held in Trust and a receipt is issued once funds are received.

Bond

An bond is also payable on each property. The bond is designed to cover any additional costs incurred, including but not limited to: breakages, damage, excess cleaning requirements and extra guests beyond those declared.

Should you use Secure Pay we will charge your credit card for the bond amount quoted (subject to a non-refundable 1.3% surcharge).

Alternatively, direct transfer to the trust account quoted above can be made at the same time as the balance amount.

This bond will be released 3-4 business days after departure (minus the 1.3 % surcharge if applicable) once the property has been cleaned and inspected for damage.

How do we collect the information?

All personal information is collected directly from the person making the booking through our online booking form, in person, over the phone or associated referral website such as STAYZ.

What do we do with your information?

We use the information you provide for the purpose of assessing suitability of accommodation, ensuring we can contact you and for securing your booking with Prestige Holidays Homes. If you agree to sign up to our mailing list we may also use this information for marketing purposes from time to time. Please advise us if you do not wish for this to happen, subscribers can opt out at any time.

Who sees this information?

Access to your personal information is restricted to employees who need it to provide accommodation services to you. Employees are trained in maintaining your confidentiality and privacy and are bound by this policy. 

How do we protect your information?

To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. All information is stored in secure, locked facilities and electronic files are password protected and backed up securely onsite.

Disclosure of personal information

We do not share your personal information with third parties other than in the following circumstances.

  • We may provide basic information to property owners on length of bookings and groups that utilise their properties.
  • Where trades and maintenance services are required during your stay we may seek your permission to pass on your contact details if necessary. 
  • We may also pass on your personal information to law enforcement in the event of an unlawful activity or serious threats to health and safety.

We do not send your personal information overseas.

Destruction of personal information

All personal information is de-identified or destroyed prior to disposal.

Website analytics

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however this may affect the functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of other sites. When you go to other websites from here, we advise you to read their privacy policy.

Prestige Holiday Homes also uses interfaces with social media sites such as Facebook and Google Plus. If you choose to "like" or "share" information from this website through these services, you should review the privacy policy of that site. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal information.

To access information or make a complaint

You may request access to personal information that we hold about you and you may ask us to correct that information if you find that it is not accurate, up-to-date or complete. You may also make a complaint to us about our handling of your personal information which we will investigate thoroughly. To do this please contact Vicky on info@prestigeholidayhomes.com.au or phone 07 5471 7955.

Testimonials

"We were thoroughly impressed with every aspect of our stay at Lowana and will definitely be back. The house is magnificent and "nothing" has been left out in regards to all aspects of having a 5* stay. It's so close to the beach & shops and yet once you walk in the door, you are in your own private oasis. The eldest family member was was 80 & the youngest was 16 and it covered each and every persons needs and wants. "