The purpose of our website is to exhibit the holiday accommodation we manage and to provide you with information on availability, applicable tariffs and the means for making a secure booking.
What personal information do we collect?
If you contact us, we will collect the email address and phone number you use. If you make a booking we will require your full name, address, contact mobile and the number and age of the guests traveling (including any children, babies and pets).
Payment for property
Should you prefer to transfer your deposit or balance directly, you can do so to our NAB account: Prestige Holiday Homes - Trust Account. Please quote your booking name as the reference. Funds are held in Trust and a receipt is issued once funds are received.
An bond is also payable on each property. The bond is designed to cover any additional costs incurred, including but not limited to: breakages, damage, excess cleaning requirements and extra guests beyond those declared.
Should you use Secure Pay we will charge your credit card for the bond amount quoted (subject to a non-refundable 1.3% surcharge).
Alternatively, direct transfer to the trust account quoted above can be made at the same time as the balance amount.
This bond will be released 3-4 business days after departure (minus the 1.3 % surcharge if applicable) once the property has been cleaned and inspected for damage.
How do we collect the information?
All personal information is collected directly from the person making the booking through our online booking form, in person, over the phone or associated referral website such as STAYZ.
What do we do with your information?
We use the information you provide for the purpose of assessing suitability of accommodation, ensuring we can contact you and for securing your booking with Prestige Holidays Homes. If you agree to sign up to our mailing list we may also use this information for marketing purposes from time to time. Please advise us if you do not wish for this to happen, subscribers can opt out at any time.
Who sees this information?
Access to your personal information is restricted to employees who need it to provide accommodation services to you. Employees are trained in maintaining your confidentiality and privacy and are bound by this policy.
How do we protect your information?
To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. All information is stored in secure, locked facilities and electronic files are password protected and backed up securely onsite.
Disclosure of personal information
We do not share your personal information with third parties other than in the following circumstances.
- We may provide basic information to property owners on length of bookings and groups that utilise their properties.
- Where trades and maintenance services are required during your stay we may seek your permission to pass on your contact details if necessary.
- We may also pass on your personal information to law enforcement in the event of an unlawful activity or serious threats to health and safety.
We do not send your personal information overseas.
Destruction of personal information
All personal information is de-identified or destroyed prior to disposal.
To access information or make a complaint
You may request access to personal information that we hold about you and you may ask us to correct that information if you find that it is not accurate, up-to-date or complete. You may also make a complaint to us about our handling of your personal information which we will investigate thoroughly. To do this please contact Vicky on firstname.lastname@example.org or phone 07 5471 7955.